How reviews work on Vinted: a guide for sellers
Reviews are what a new buyer looks at before they trust you. Here is when they appear, what Vinted adds on its own, and what you can do about a bad one.
A buyer can review you for 4 days after the order is completed. If they write nothing, Vinted gives you a positive automatic review, but a late parcel or a cancelled order gives a negative one. You cannot delete a review you received, but you can reply to it, ask the buyer to change it, or report it if it breaks Vinted's rules.
When a buyer can review you
Only people who traded with you can leave one. Once the order is completed, a "Leave feedback" button appears in the conversation. The buyer picks 1 to 5 stars and writes a comment. Each of you has 4 days from the moment the order is completed. The review shows on your profile with their username and the date, for every member to see. Source: Vinted feedback and star ratings
An order is completed when the buyer presses "Everything is OK". If they do not, it completes on its own 2 days after they get the parcel, as long as they have not reported a problem. For a Pro seller, the order completes 14 days after it is received, unless the buyer returns it. Source: Getting paid for a completed sale
What happens when nobody writes a review
Vinted fills the gap with an automatic review. There are three cases.
- The buyer writes nothing within 4 days of completion: you get a positive automatic review.
- You do not ship the item on time: you get a negative automatic review.
- You or the buyer cancel the order by hand: whoever cancels gets a negative automatic review.
So a quiet buyer is not a problem, but a late parcel is. Source: Vinted's feedback policy
You have 5 business days from the purchase to send the item. If you need more time, press "Extend shipping deadline" in the chat and ask the buyer for 3 or 5 extra business days. The buyer can say yes or no. Source: I can't send the item on time
Tell the buyer first and agree on it together. A cancellation by you gives you an automatic negative review. Source: Cancelling an order
How to review the buyer back
Open the conversation
Go to the chat for the order. The "Leave feedback" button is there once the order is completed.
Choose the stars
More stars means a better experience. The table below shows what Vinted says each number means.
Write a short comment
Say how the trade went: clear messages, a quick confirmation, a friendly tone. Keep it about the order, not about the person.
Read it once, then send
Your review is public once you send it.
Vinted says more stars means a better experience. Give the number that matches how the trade went.
Changing or deleting a review
You can edit or delete a review you left. Open the member's profile, press their star rating, find your review and press Edit or Delete. You can also change the automatic review the other member got from Vinted on your behalf.
A review you received is different. You cannot edit or delete it yourself. You can ask the buyer to change it, or press Reply under it and give your side politely. If the problem was out of your hands, like a courier delay, say so in your reply.
What to do with an unfair or abusive review
Vinted only edits or removes two kinds of review: automatic ones, and ones that break its Community Standards. A review left by someone who scammed you can be reported too, if it breaks those rules. Source: Report a member or listing
To report one, open the chat for that order, press the ⓘ symbol in the top-right corner and choose Report. Pick the reason, add details if needed, and press Submit. Vinted sends its decision to your Vinted inbox or your email, with a link to appeal if you disagree. Source: Report a member or listing
A review that is harsh but inside the rules will stay. Then a calm, short reply is the best you can do. Future buyers read the replies too, and a polite one shows them how you handle a problem.
The only real way to good reviews
Vinted says there is no monetary compensation for leaving feedback. So do not offer a discount in exchange for stars. Source: Feedback & star ratings
What works is simple. Show every flaw in the listing, with a photo. Reply to messages the same day when you can. Send the parcel well before the 5 business days are up. Pack the item so it arrives clean and dry. Add a short, friendly message when you ship.
Many happy buyers never write a word, and that is fine. After 4 days of silence, the positive automatic review lands on your profile anyway.
The Customers view in Flogit shows who bought from you and who came back for more. You can also review a buyer from inside Flogit: you write the review, and nothing is sent until you press the button. More about it in Customers.
